Return/Refund/Cancellation Policy

At Tru Festivo, we want you to have a smooth shopping experience. This Return and Refund Policy explains when a product can be returned or exchanged and how refunds are processed.

Cancellation Policy

1. If you wish to cancel an order, please do so before the order is shipped.
2. Once the product has been shipped, the order cannot be cancelled through our website.

Return Policy

1. Returns and exchanges are applicable only to eligible products. The return eligibility and applicable conditions are specified on the respective product pages. For most products, the standard return window is 3 days from the date of delivery.
2. If you miss the applicable return window or encounter any issues or concerns, please contact us at s.s.apparels133@gmail.com.
3. If pickup service is unavailable at your location, you will be required to self-ship the product to our office address.
4. Return/exchange charges may apply on a case-by-case basis.

Refund Policy

1. We accept refund requests in cases of a quality, size, colour, or design mismatch, or where an item is missing, incorrect, or damaged in a combo order.
2. Once the product has been picked up, the refund will be processed within 5–7 working days.
3. The refund will be processed through the same payment method/transaction mode used for the original purchase.

Important Conditions for Returns

• The product must be unused and unwashed for hygiene reasons.
• The product must be returned with its original packaging and tags intact. Products without their original tags will not be accepted.
• Customized products cannot be returned or exchanged.
• Return/exchange requests must be raised within the applicable return period. Requests received after the applicable return window will not be accepted.