Terms and Conditions
Effective Date: October 21, 2026
Welcome to Tru Festivo. These Terms and Conditions govern your use of https://trufestivo.in/ and purchases made through our website. By accessing our website or placing an order, you agree to these terms. Please read them carefully before making a purchase.
1. About Our Business
Tru Festivo operates under the business name S S APPARELS and offers everyday clothing and apparel for men and women through its online store.
Our collection may include jeans, trousers, T-shirts, hoodies, sweatshirts, tops, and other products displayed on our website.
Website: https://trufestivo.in/
2. Use of Our Website
You agree to use our website only for lawful purposes and to provide accurate information when placing an order.
You must not misuse the website, attempt unauthorized access, interfere with its operation, or use our services for fraudulent activities.
3. Product Information and Availability
We make reasonable efforts to display accurate product descriptions, photographs, sizes, colours, prices, and other relevant details.
Please note:
- Actual colours may vary slightly depending on your screen and lighting conditions.
- Product specifications and available sizes or colours are provided on the relevant product pages.
- Product availability may change over time.
- Customers should review the product description, size information, and other details before placing an order.
If a product becomes unavailable or a material listing error is identified after an order is placed, we will contact the customer where appropriate to discuss the available resolution.
4. Prices, Discounts, and Payments
Product prices are displayed on the relevant product pages. Applicable shipping charges, taxes, and other costs will be disclosed during checkout where relevant.
Promotional prices and discounts are subject to the terms displayed with each offer and are available only for the stated period or while applicable stock remains available.
We aim to ensure that displayed prices and offers are accurate and not misleading. If a material pricing error is identified, we will take appropriate steps to resolve it and communicate with the affected customer.
Payments may be made using the payment methods available at checkout, including eligible digital payment methods and cash on delivery where offered for the delivery location.
An order may require verification before processing. If payment fails or an order cannot be fulfilled, we will communicate the applicable next steps to the customer.
5. Order Placement and Confirmation
Customers are responsible for checking their selected products, sizes, quantities, delivery address, and contact details before submitting an order.
An order confirmation acknowledges receipt of an order but does not necessarily mean that the order has been dispatched.
Orders are subject to product availability and verification. If we cannot fulfil an order, we will inform the customer and arrange any applicable refund according to our published policies.
6. Shipping and Delivery
We process and deliver orders according to our Shipping Policy and the delivery information provided on our website.
Delivery estimates may vary depending on the destination, courier operations, public holidays, weather, and other circumstances beyond our reasonable control.
Customers must provide a complete and accurate shipping address and reachable contact details.
Shipping charges, delivery estimates, tracking information, and applicable conditions will be communicated through the website or order updates, as relevant.
Please refer to our Shipping Policy for complete details.
7. Cancellations, Returns, Exchanges, and Refunds
Order cancellations, returns, exchanges, and refunds are handled according to our published Cancellation Policy and Return Policy.
Eligibility requirements, time limits, product condition requirements, and applicable exceptions are described in the relevant policies. Customers should review these policies before placing an order.
If a refund is approved, it will be processed using the applicable payment method or another agreed method, subject to payment provider and banking processing times.
For assistance with a return, cancellation, or refund, customers can contact our support team using the details provided below.
8. Customer Responsibilities
When using our website, you agree to:
- Provide accurate billing, shipping, and contact information.
- Review product details and the total payable amount before ordering.
- Use the website in compliance with applicable laws.
- Avoid fraudulent transactions or unauthorized use of payment methods.
- Contact customer support if you experience an order or payment issue.
9. Intellectual Property
Website content, including logos, text, photographs, graphics, and design elements, may be protected by intellectual property laws.
You may not copy, reproduce, distribute, or commercially use our website content without permission, except where permitted by applicable law.
10. Third-Party Services
Our website may use third-party providers for payment processing, shipping, analytics, or other operational services.
Third-party services may be subject to their own terms and privacy policies. We are not responsible for external websites or services that we do not control, subject to applicable law.
11. Privacy and Personal Information
We use customer information as necessary to process orders, arrange deliveries, provide customer support, and operate our website in accordance with our Privacy Policy and applicable laws.
Please review our Privacy Policy to understand how personal information is collected, used, and protected.
12. Website Availability and Changes
We aim to keep our website accessible and our product information current. However, temporary interruptions may occur because of maintenance, technical issues, or other circumstances.
We may update products, prices, website features, or these Terms and Conditions when necessary. Changes will be published on this page with an updated effective date where appropriate.
Changes to these terms will not remove rights that customers have under applicable law.
13. Limitation of Liability
To the extent permitted by applicable law, Tru Festivo will not be liable for indirect or consequential losses arising from the use of our website or delays caused by circumstances beyond our reasonable control.
Nothing in these terms excludes or limits liability or consumer rights that cannot legally be excluded or limited under applicable law.
14. Governing Law
These Terms and Conditions are governed by the applicable laws of India. Disputes will be handled by the competent courts or authorities in accordance with applicable law.
15. Contact Information
For questions about these Terms and Conditions, products, orders, shipping, cancellations, or refunds, please contact us:
Business Name: Tru Festivo (S S APPARELS)
Email: s.s.apparels133@gmail.com
Phone / WhatsApp: +91 8983177660
Customer Support Hours: 24/7, as listed on our website
Business Address: 601, U No. 56, Adi Amma Heights, 6th Floor, Ullhasnagar, Opposite Near Townhall, Follower Lane, Thane, Maharashtra, Ullhasnagar – 421003, India
Website: https://trufestivo.in/
16. Acceptance of Terms
By accessing our website or placing an order, you acknowledge that you have read and understood these Terms and Conditions.
Thank you for visiting Tru Festivo.